Whether you are brand new to ctract or a returning player with a specific question, this FAQ page covers everything from account setup and deposits to game access and mobile app support. Browse by topic below or scroll through all questions to find exactly what you need.
Getting Started
Everything you need to know about creating and managing your ctract account as a player in the Philippines.
Creating a ctract account is completely free and takes only a few minutes. Visit the Register page and fill in your email address, a Philippine mobile number, and your date of birth. Once you submit the form, you will receive a verification message to confirm your details. After verification is complete, you can log in immediately and start exploring the full game library. If you run into any issues during sign-up, the support team is available at [email protected] to help you through the process.
You must be at least 18 years old to register and play on ctract. This is a firm requirement in line with Philippine gaming regulations and responsible gaming standards. During registration, you will be asked to provide your date of birth, and accounts found to belong to underage players will be closed immediately. ctract is committed to keeping its platform safe and compliant for all Filipino players. If you have concerns about underage access, please visit the Responsible Gaming page for more information.
No. Each player is permitted to hold only one active ctract account. Creating duplicate accounts is a violation of the Terms and Conditions and may result in all associated accounts being suspended. If you have accidentally created a second account or believe there is a duplicate linked to your details, contact [email protected] as soon as possible to resolve the situation. Having a single verified account also ensures that your promotions, bonuses, and transaction history are properly tracked and protected.
If you have forgotten your password, use the "Forgot password?" link on the login page to begin the reset process. A reset link or one-time code will be sent to the email address or mobile number registered to your account. Follow the instructions in that message to set a new password and regain access. Reset links expire after a short period, so complete the process promptly after receiving the message. If you no longer have access to your registered contact details, email [email protected] with your account information and the team will assist you through a manual verification process.
You can update most personal details — such as your contact number or email address — from within your account settings once you are logged in. For changes to your registered name or date of birth, you may need to contact [email protected] and provide supporting documentation, as these fields are tied to identity verification. Keeping your details accurate and up to date ensures that withdrawals, promotions, and account recovery all work smoothly. The ctract support team is happy to guide you through any account update that requires manual assistance.
Money Matters
All transactions on ctract are handled in Philippine pesos (PHP). Here are the most common questions from Filipino players about funding and cashing out.
ctract supports a range of payment methods that are popular and convenient for players in the Philippines, including local e-wallets, online banking transfers, and other PHP-denominated options. All deposits are processed in Philippine pesos so there are no currency conversion fees to worry about. The available methods are displayed in your account dashboard once you are logged in. If your preferred payment option is not listed, contact [email protected] and the team will advise on the best alternative for your situation.
Most deposits on ctract are credited to your account instantly or within a few minutes of the transaction being confirmed by your payment provider. In rare cases, bank transfers or certain e-wallet transactions may take slightly longer depending on the provider's processing times. If your deposit has not appeared after 30 minutes, check your payment provider's transaction history first to confirm the transfer was completed. If the funds left your account but have not appeared on ctract, contact [email protected] with your transaction reference number and the team will investigate promptly.
To request a withdrawal, log in to your ctract account and navigate to the withdrawal section in your account dashboard. Select your preferred withdrawal method, enter the amount you wish to cash out in PHP, and confirm the request. Withdrawals are typically processed within one to three business days, depending on the method selected and any verification requirements. Your account must be fully verified before a withdrawal can be approved, so make sure your identity details are up to date. If you experience any delays or issues with a withdrawal, reach out to [email protected] with your request details.
Deposit limits on ctract vary depending on the payment method you choose. Minimum and maximum amounts for each method are displayed clearly in the deposit section of your account dashboard so you always know what to expect before initiating a transaction. If you need to deposit an amount outside the standard limits for your chosen method, contact [email protected] to discuss your options. ctract also supports responsible gaming deposit limits, which you can set voluntarily from your account settings to help manage your spending.
Play & Explore
From the Game Lobby to the Live Casino tables, here is what Filipino players most often ask about the ctract gaming experience.
ctract offers a wide variety of games through its Game Lobby, including slots, table games, and a dedicated Live Casino section with real dealers streaming in real time. The Live Casino features popular titles such as baccarat, roulette, blackjack, and other live dealer formats that are especially popular among Filipino players. New games are added regularly so the library stays fresh and exciting. You can browse the full selection from the Game Lobby page without needing to be logged in, though you will need an account to play for real money.
Yes. ctract is built as a mobile-first platform, meaning every game in the lobby is fully optimised for smartphones and tablets. You can play directly through your mobile browser without downloading anything, or use the ctract app for an even smoother experience on Android and iOS. The Live Casino streams are also mobile-compatible, so you can join a live baccarat or roulette table from anywhere in the Philippines with a stable internet connection. The app is available for download from the App page.
The ctract Live Casino operates 24 hours a day, seven days a week, so there is always a table open whenever you feel like playing. Multiple live dealer tables run simultaneously, which means you will rarely have to wait for a seat even during peak hours. The live streams are high quality and designed to work well on Philippine mobile networks, so you get a smooth experience whether you are at home or on the go. Visit the Live Casino page to see all currently active tables and their betting ranges.
All games on ctract use certified random number generators (RNGs) to ensure fair and unpredictable outcomes on every spin or hand. Live Casino games use physical cards and roulette wheels operated by trained dealers, which adds an additional layer of transparency to the experience. ctract is committed to providing a fair gaming environment for all Filipino players, and game integrity is a core part of how the platform operates. If you ever have a concern about a specific game result, contact [email protected] and the team will review the relevant session logs.
On the Go
The ctract app brings the full platform experience to your Android or iOS device. Here are the most common questions about downloading and using it.
The ctract app is available for download directly from the App page on this website. Visit the App page from your mobile browser and follow the on-screen instructions to install the app on your Android or iOS device. Downloading the app from the official ctract website ensures you always have the latest, most secure version. The app is free to download and does not require any additional fees to use. Once installed, log in with your existing ctract account credentials and you are ready to play.
Yes, the ctract app is compatible with both Android and iOS devices. The app is optimised for a wide range of screen sizes and operating system versions, so it should work smoothly on most modern smartphones and tablets used by Filipino players. If you encounter any compatibility issues after installing the app, make sure your device's operating system is up to date and try reinstalling the app. For persistent issues, contact [email protected] with your device model and OS version so the team can assist you.
No. The ctract app uses the same account as the website, so you simply log in with your existing email and password. Your balance, transaction history, active promotions, and game progress are all synchronised between the app and the browser version in real time. There is no need to register again or create a separate profile. If you do not yet have a ctract account, you can register directly from the app or from the Register page on this website before downloading.
Absolutely. The ctract app uses encrypted connections to protect your login credentials, personal data, and financial transactions at all times. It is designed to perform reliably on Philippine mobile networks, including both 4G and 5G connections, as well as standard Wi-Fi. The app does not store sensitive payment information on your device, so your financial details remain secure even if your phone is lost or stolen. For an extra layer of security, we recommend enabling your device's screen lock and not sharing your ctract login details with anyone.
Rewards & Offers
ctract regularly runs promotions for Filipino players. Here is what you need to know about claiming and using bonuses on the platform.
ctract runs a variety of promotions for both new and existing players, including welcome offers, reload bonuses, cashback deals, and special event promotions tied to popular games and seasons. The full list of currently active promotions is always available on the Promotion page, which is updated regularly. Each promotion has its own terms, eligibility requirements, and validity period, so it is worth checking the Promotion page frequently to make sure you do not miss out on any offers that apply to your account.
To claim a promotion on ctract, make sure you are logged in to your account and then visit the Promotion page to find the offer you want. Each promotion listing includes clear instructions on how to opt in, whether that involves making a qualifying deposit, entering a promo code, or simply playing a specific game during the promotional period. Bonus funds are typically credited to your account automatically once the qualifying conditions are met. If a bonus does not appear after you have completed the required steps, contact [email protected] with the promotion name and your account details.
Most bonuses on ctract come with wagering requirements, which means you need to play through the bonus amount a certain number of times before the funds can be withdrawn as cash. The specific wagering requirement for each promotion is clearly stated in the promotion's terms and conditions on the Promotion page. It is important to read these terms before claiming any bonus so you understand exactly what is required. If you have questions about the wagering requirements for a specific offer, the support team at [email protected] can explain the details in plain language.
Play Safely
ctract cares about the wellbeing of every Filipino player. Here are answers to common questions about playing responsibly and the tools available to help you stay in control.
ctract provides several tools to help players manage their gaming activity responsibly. These include voluntary deposit limits, session time reminders, and the ability to request a temporary account cooling-off period or a permanent self-exclusion if needed. All of these tools are accessible from your account settings or by contacting [email protected]. The Responsible Gaming page also contains detailed guidance on recognising problem gambling behaviour and links to support resources available in the Philippines. ctract encourages all players to use these tools proactively and to reach out for help if gaming stops being enjoyable.
You can set a daily, weekly, or monthly deposit limit directly from your account settings once you are logged in. Simply navigate to the responsible gaming section of your account dashboard, choose the limit type and amount in PHP, and confirm your selection. Deposit limits take effect immediately and cannot be increased without a mandatory cooling-off period to prevent impulsive decisions. Reducing or removing a limit, however, can be done at any time. If you need help setting up a deposit limit or have questions about how the feature works, contact [email protected] for step-by-step assistance.
If you feel that you need a break from gaming, ctract offers a self-exclusion option that allows you to block access to your account for a chosen period of time. You can request a self-exclusion by contacting [email protected] or by using the self-exclusion tool in your account settings. During a self-exclusion period, you will not be able to log in, make deposits, or receive promotional communications from ctract. Once a self-exclusion is active, it cannot be reversed before the chosen period ends, so please consider your decision carefully. For longer-term support and guidance on problem gambling in the Philippines, the Responsible Gaming page lists additional resources that can help.
Still Have Questions?
If you did not find the answer you were looking for in the FAQ above, the ctract support team is ready to assist you. Send an email to [email protected] and a member of the team will get back to you as quickly as possible. You can also explore the other sections of the site — from the Game Lobby to the Promotion page — to learn more about what ctract has to offer Filipino players.