This Privacy Policy explains what personal information ctract collects from Filipino players, how we use it, and the rights you have over your own data. Last updated: January 2025.
ctract is committed to protecting the privacy of every Filipino player who uses our platform. This policy applies to all personal information collected through the ctract website, mobile browser experience, and any related services. By registering an account or using the platform, you acknowledge that you have read and understood this Privacy Policy. If you have any questions about how your data is handled, please contact us at [email protected] before proceeding.
When you register for a ctract account, we collect personal information that is necessary to verify your identity and operate your account in compliance with applicable Philippine regulations. This includes your full legal name, date of birth, residential address, contact number, and email address. During the course of your use of the platform, we also collect transactional data such as deposit and withdrawal records, game activity logs, and session information. We may collect device and browser information — including IP address, device type, and operating system — to help us detect fraud, maintain platform security, and improve the mobile experience for Filipino players. Where required by law or for identity verification purposes, we may also request copies of government-issued identification documents. We only collect information that is necessary for the purposes described in this policy and do not collect sensitive personal information beyond what is required for regulatory compliance.
The personal information we collect is used primarily to operate and maintain your ctract account, process deposits and withdrawals in Philippine pesos, and ensure that the platform functions correctly for you as a Filipino player. We use your data to verify your identity and age in accordance with Philippine gaming regulations, to detect and prevent fraudulent activity, and to comply with our legal and regulatory obligations. Your contact details may be used to send you important account notifications, security alerts, and updates about changes to our terms or policies — these communications are necessary for the operation of your account and cannot be opted out of. Where you have given your consent, we may also use your contact information to send you information about promotions and platform updates that may be relevant to you; you can withdraw this consent at any time by contacting our support team. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
ctract does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted third-party service providers who assist us in operating the platform — such as payment processors, identity verification services, and IT infrastructure providers — but only to the extent necessary for them to perform their services on our behalf, and subject to strict confidentiality obligations. All third-party providers we work with are required to handle your data in a manner consistent with this Privacy Policy and applicable Philippine data protection law. We may also disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of ctract, our players, or the public. In the event that ctract undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include encryption of data in transit and at rest, access controls that limit who within ctract can view your personal information, and regular security assessments of our systems and processes. While we work hard to protect your data, no online platform can guarantee absolute security, and you also play an important role in keeping your account safe by using a strong, unique password and not sharing your login credentials with anyone. If you believe your account has been compromised or you notice any suspicious activity, please contact our support team at [email protected] immediately so we can take appropriate action. We will notify you and the relevant Philippine authorities in the event of a data breach that is likely to result in a risk toyour rights or freedoms, in accordance with our obligations under Philippine data privacy law.
As a Filipino player, you have a number of rights in relation to the personal information that ctract holds about you, in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules. You have the right to be informed about how your personal data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete information in your account. You also have the right to object to the processing of your personal data in certain circumstances, the right to erasure or blocking of your data where it is no longer necessary for the purposes for which it was collected, and the right to data portability where technically feasible. To exercise any of these rights, please send a written request to [email protected] with sufficient detail to allow us to identify your account and respond appropriately. We will acknowledge your request within a reasonable timeframe and aim to resolve it in accordance with the timelines prescribed by Philippine data privacy regulations. Please note that some requests may be subject to limitations where we are required by law to retain certain data or where the data is necessary for the performance of a contract with you.
We retain your personal information for as long as your ctract account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering and gaming regulatory requirements. In practice, this means that account records, transaction histories, and identity verification documents are typically retained for a minimum of five years following the closure of your account, unless a longer retention period is required by law. Data that is no longer required for any legal, regulatory, or operational purpose is securely deleted or anonymised in accordance with our internal data retention schedule. If you request the closure of your account, we will cease active processing of your personal data for marketing or operational purposes, but we will retain the data we are legally required to keep for the applicable retention period. We periodically review the personal data we hold to ensure that it remains accurate, up to date, and not retained for longer than necessary.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ctract handles your personal data, please do not hesitate to get in touch with our support team. You can reach us by email at [email protected], and we will do our best to respond to your enquiry promptly and thoroughly. For general questions about the platform, the FAQ page is a good starting point and covers many common queries from Filipino players. If your concern relates to your account, responsible gaming tools, or self-exclusion, please visit the Responsible Gaming page for dedicated guidance. We take all privacy-related enquiries seriously and will treat your communication with full confidentiality. ctract is committed to being transparent and accountable in the way we handle personal data, and we welcome feedback that helps us improve our privacy practices for the benefit of all players in the Philippines.
Related Pages
These pages work alongside our Privacy Policy to give you a complete picture of how ctract operates and protects Filipino players.
The full rules that govern your use of the ctract platform, including account eligibility, deposits, withdrawals, and promotions. Read this alongside the Privacy Policy to understand your rights and responsibilities as a Filipino player.
Read TermsCovers the tools and resources available to help you stay in control of your gaming activity on ctract. Includes guidance on deposit limits, self-exclusion, and where to find support if you need it anywhere in the Philippines.
Read Responsible GamingQuick answers to the most common questions from Filipino players about accounts, payments, game access, and platform features. A helpful first stop if something in this Privacy Policy needs further clarification before you get started.
Visit FAQRegistration takes under two minutes. Your personal data is protected in line with Philippine privacy law from the moment you sign up — so you can focus on enjoying the game lobby, live casino, and current promotions.