These terms govern your use of the ctract platform. By registering an account or accessing any part of the site, you agree to the rules set out below. Please read them carefully. Last updated: January 2025.
To register and use the ctract platform, you must be at least 21 years of age and a resident of the Philippines. By creating an account, you confirm that you meet this age requirement and that online gaming is not prohibited under any law applicable to you in your place of residence. ctract reserves the right to request proof of age and identity at any time to confirm eligibility. Accounts found to belong to individuals under the legal age will be suspended immediately and any funds held may be forfeited in accordance with applicable regulations. It is your sole responsibility to ensure that your use of the platform complies with all local laws and regulations in your jurisdiction. Players located in jurisdictions where online gaming is prohibited are not permitted to register or participate on the platform. ctract does not accept registrations from individuals who are self-excluded or excluded under any applicable regulatory framework.
Each player is permitted to hold only one account on the ctract platform. Duplicate accounts are strictly prohibited and may result in the suspension of all associated accounts and the forfeiture of any balances held within them. You are required to provide accurate, complete, and up-to-date information during registration, including your full legal name, date of birth, and a valid contact number. You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. ctract will not be held liable for any losses resulting from unauthorised access to your account caused by your failure to keep your credentials secure. If you suspect that your account has been accessed without your authorisation, you must notify us immediately through the contact details provided on this page. We reserve the right to verify your identity before processing any withdrawal request or making changes to your account details, and may request government-issued identification documents at any stage.
All transactions on the ctract platform are processed in Philippine pesos (PHP). Deposits are credited to your account once the payment has been confirmed through our payment processing system, and processing times may vary depending on the method selected. Minimum and maximum deposit amounts may apply depending on the payment method, and these limits are clearly displayed at the point of transaction before you proceed. Withdrawal requests are subject to identity verification and must be made to a payment method registered in your own name — third-party withdrawals are not permitted under any circumstances. ctract aims to process approved withdrawal requests promptly, though processing times may vary depending on your chosen payment method and any verification requirements that apply to your account. Any fees associated with deposits or withdrawals are the responsibility of the player unless otherwise expressly stated at the time of the transaction. ctract reserves the right to delay or decline withdrawal requests where there is reasonable cause to suspect fraudulent activity or a breach of these terms.
Promotions offered on the Promotion page are subject to individual terms that are displayed alongside each offer before you opt in, and you should review these carefully before accepting any bonus. General conditions that apply to all promotions include: bonuses are available to one account per household or shared IP address; promotional funds may carry wagering requirements that must be met in full before a withdrawal can be requested; and bonuses are non-transferable with no cash value until wagering conditions are satisfied. ctract reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, provided that any promotion already accepted by a player will be honoured under the terms in place at the time of acceptance. Attempting to abuse promotional offers — including through the use of multiple accounts, coordinated betting patterns, arbitrage strategies, or any other method designed to circumvent the spirit of a promotion — will result in the cancellation of the bonus and may lead to permanent account suspension. Bonuses credited in error must be reported to support immediately and may be reclaimed by ctract if not reported. If you have questions about the terms of a specific promotion, please review the FAQ page or contact our support team before opting in.
Players are expected to use the ctract platform in good faith and in full accordance with these terms at all times. The following conduct is strictly prohibited: using automated software, bots, or scripts to interact with the platform; colluding with other players or third parties to gain an unfair advantage in any game; exploiting software errors, glitches, or technical faults for financial gain without reporting them to ctract. It is also prohibited to engage in any form of fraud, money laundering, or other illegal financial activity through the platform; to make false or misleading statements to ctract staff or support representatives; and to impersonate another player or ctract employee in any context. Any player found to be engaging in prohibited conduct will have their account suspended immediately, and any winnings generated through such conduct may be voided and forfeited. ctract cooperates fully with law enforcement authorities and regulatory bodies in the Philippines and will report suspicious activity where required by applicable law. Players are also expected to treat support staff and fellow players with respect at all times — abusive or threatening behaviour will not be tolerated and may result in permanent account closure.
ctract is committed to promoting responsible gaming among all Filipino players on the platform and takes its duty of care seriously. We provide tools and resources to help players manage their gaming activity, including guidance on recognising problematic gaming behaviour and the steps to take if gaming is no longer enjoyable or is causing financial or personal harm. Full details of the responsible gaming resources available to you are set out on the Responsible Gaming page, which we strongly encourage every player to read before depositing for the first time. Players who wish to take a break from the platform, set deposit limits, or restrict their access should contact our support team, and we will action such requests promptly and without judgment. ctract does not target vulnerable individuals and takes reasonable steps to identify and assist players who may be experiencing difficulties related to their gaming habits. We work with recognised responsible gaming organisations and follow best practice guidelines relevant to the Philippines market. If you believe your gaming is becoming harmful, please seek help early — support is available and we will always treat your request with discretion.
ctract reserves the right to suspend or permanently close any player account at its discretion, including where a player has breached these terms, provided false information during registration, or engaged in conduct that is harmful to the platform or other players. Where an account is suspended pending investigation, the player will be notified and any funds held in the account will be preserved during the investigation period unless evidence of fraud orprohibited conduct is established. Players may also request the voluntary closure of their own account at any time by contacting our support team, and we will process such requests within a reasonable timeframe. Upon closure of an account in good standing, any remaining balance will be returned to the player via their registered payment method after all applicable verification requirements have been met. Accounts that have been closed due to a confirmed breach of these terms are not eligible for reinstatement, and any associated winnings generated through prohibited conduct may be permanently forfeited. ctract will always communicate the reason for any involuntary suspension or closure to the affected player where it is legally permissible to do so.
The ctract platform is provided on an "as available" basis, and we do not guarantee uninterrupted or error-free access to the platform at all times. We will not be liable for any losses arising from platform downtime, technical errors, or interruptions to service that are beyond our reasonable control, including but not limited to internet connectivity issues on the player's side, third-party payment processing delays, or force majeure events such as natural disasters or government-imposed restrictions. To the maximum extent permitted by applicable law in the Philippines, ctract's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim. Nothing in these terms limits our liability for fraud, wilful misconduct, gross negligence, or any other liability that cannot lawfully be excluded or limited under Philippine law. Players are responsible for ensuring that their own devices, browsers, and internet connections are secure and up to date before accessing the platform, and ctract accepts no liability for losses arising from insecure or compromised player-side equipment. We strongly recommend that all players use a private, secure network when accessing their ctract account and avoid logging in from shared or public devices.
ctract may update these Terms and Conditions from time to time to reflect changes in platform features, applicable Philippine laws and regulations, or our operating practices. When material changes are made, we will update the "last updated" date displayed at the top of this page, and where the changes are significant, we will make reasonable efforts to notify registered players through the platform or by email. Your continued use of the platform after any changes have been posted constitutes your acceptance of the revised terms, so it is important that you review this page regularly. We encourage you to check this page periodically so that you are always aware of the current rules that apply to your account and your use of the platform. If you do not agree with any changes to these terms, you should stop using the platform and contact our support team to arrange the closure of your account and the return of any remaining balance. Historical versions of these terms are not retained for public access, but you may contact support if you require clarification about when a specific change was made. ctract will never apply revised terms retroactively in a manner that is materially detrimental to players who accepted a promotion or made a deposit under the previous version of the terms.
If you have any questions about these Terms and Conditions or need clarification on any of the rules that apply to your account, you can reach the ctract support team by email at [email protected]. Our support team is staffed by representatives who are familiar with the needs of Filipino players and can assist with queries in Philippine English. For general questions about how the platform works, the FAQ page is the best starting point and covers the most common queries from players across the Philippines. If your question relates to responsible gaming, account limits, or self-exclusion, please visit the Responsible Gaming page for dedicated guidance and resources. We aim to respond to all support enquiries within a reasonable timeframe and will always treat your query with care, respect, and full confidentiality. For account-specific matters such as withdrawal queries or identity verification, please have your registered account details ready when contacting support to help us resolve your issue as efficiently as possible. ctract is committed to providing a high standard of customer service to every player on the platform, and your feedback is always welcome.
Related Policies
These pages cover the rules and resources that work alongside these Terms and Conditions to protect your experience on the platform.
Explains how ctract collects, uses, and protects your personal information in line with Philippine data privacy standards. Read this before registering to understand how your data is handled and what rights you have as a Filipino player.
Read Privacy PolicyCovers the tools and resources available to help Filipino players stay in control of their gaming activity. Includes guidance on setting limits, taking breaks, and recognising when gaming habits may need adjustment.
Read Responsible GamingAnswers the most common questions from Filipino players about accounts, deposits, withdrawals, promotions, and platform features. A good first stop if something on this page needs further clarification before you get started.
Visit FAQRegistration takes under two minutes. Once your account is active, you have full access to the game lobby, live casino tables, and current promotions — all in Philippine pesos from your smartphone browser.