Gaming on ctract is meant to be fun and entertaining. This page outlines the tools, limits, and support resources available to help every Filipino player stay in control of their gaming activity at all times.
Our Commitment
At ctract, we believe that gaming should always be a source of enjoyment, not stress or financial pressure. We are committed to providing Filipino players with a safe, transparent, and fair environment where entertainment comes first. Problem gambling can affect anyone, and recognising the early signs is the first step toward staying in control.
If you ever feel that gaming is no longer fun, that you are spending more than you can afford, or that you are chasing losses, please reach out to our support team at [email protected] or use the self-management tools available in your account. You can also visit our FAQ page for quick guidance on how to activate limits or request a break from the platform.
Set a daily, weekly, or monthly deposit cap on your ctract account. Once a limit is in place, it takes effect immediately and cannot be increased for 24 hours, giving you a genuine cooling-off period.
Enable session time alerts so you receive a notification after a set period of play. Staying aware of how long you have been gaming is one of the simplest and most effective responsible gaming habits.
Need a short pause? You can temporarily suspend your account for a period of your choosing — from 24 hours up to several weeks. During this time, you will not be able to log in or place any activity on the platform.
For players who need a longer break, self-exclusion closes your account for a minimum period of six months. To request self-exclusion, contact our support team directly at [email protected] and we will process your request promptly.
Know the Signs
Recognising problem gambling earlyis one of the most important steps you can take to protect yourself and your loved ones.
Feeling the urge to keep playing in order to win back money you have already lost is one of the clearest warning signs of problem gambling. Losses are a normal part of gaming and should never be treated as debts that need to be recovered through further play. If you notice this pattern in yourself, it is time to step back and use one of the account management tools available on ctract.
Gaming should only ever be funded from money set aside for entertainment — never from savings, borrowed funds, or money needed for essential expenses like rent, food, or bills. If you find yourself regularly spending more than you planned, or hiding your gaming activity from family members, these are serious signals that your gaming habits may need attention. Setting a deposit limit on your account is a practical first step.
When gaming begins to interfere with work, studies, relationships, or sleep, it has moved beyond healthy entertainment. Feeling anxious, irritable, or restless when you are not able to play are also signs worth taking seriously. If gaming is affecting your quality of life or the wellbeing of people around you, please reach out to our support team or consider activating a self-exclusion period to give yourself space to recover.
External Support
If you or someone you know needs professional support for problem gambling, the following organisations provide free, confidential assistance to Filipinos.
The NCMH provides mental health services across the Philippines, including support for behavioural issues related to gambling. Their crisis hotline is available to anyone who needs immediate assistance. Reaching out to a professional is a sign of strength, not weakness, and the NCMH team is trained to help without judgement.
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others recover from a gambling problem. Meetings are held regularly across Metro Manila and other major cities in the Philippines, and participation is completely free and confidential.
Our support team is available to help you activate any responsible gaming tool on your account, answer questions about limits and self-exclusion, or simply point you toward the right resources. You can reach us at [email protected] at any time. We treat all responsible gaming enquiries with full confidentiality and respond as quickly as possible to ensure you get the help you need without delay.
Quick Answers
You can set a deposit limit by logging into your account and navigating to the responsible gaming section of your account settings. From there, you can choose a daily, weekly, or monthly limit that suits your budget. Once set, the limit takes effect immediately and any request to increase it will be subject to a mandatory 24-hour waiting period to ensure the change is a considered decision. If you need assistance finding the setting, our support team at [email protected] is happy to guide you through the process step by step.
Self-exclusion is a formal request to close your ctract account for an extended period, with a minimum duration of six months. During the self-exclusion period, you will not be able to log in, deposit, or participate in any gaming activity on the platform. To request self-exclusion, please send an email to [email protected] with your account details and your preferred exclusion period. Our team will process your request promptly and confirm once the exclusion is active. Self-exclusion is a serious and effective tool for players who feel they need a significant break from gaming.
No. ctract is strictly an 18+ platform and access is limited to adults only. During the registration process, all players are required to confirm that they are of legal age, and identity verification may be requested to confirm this. If you believe a minor has gained access to an account, please contact us immediately at [email protected] so we can investigate and take appropriate action. Protecting young people from exposure to gambling is a responsibility we take very seriously as part of our commitment to responsible gaming in the Philippines.
Yes. The "Take a Break" feature allows you to temporarily suspend your account for a period ranging from 24 hours to several weeks without permanently closing it. During the suspension, you will not be able to log in or access any gaming features, but your account and balance will be preserved for when the break period ends. This option is ideal for players who want a short pause to reassess their gaming habits without committing to a full self-exclusion. You can activate this feature through your account settings or by contacting our support team.
Register today and take advantage of the full suite of responsible gaming tools available to every Filipino player on the ctract platform. Gaming is more enjoyable when you are in control.